Jay Kaufmann, Ekaterina Klykova, Thinley Thull and Franziska Vieser shed light on the ins and outs of our Design Operations team.

From top left to right: Thinley Thull, Lola Owoyele, Ekat Klykova, Sarah Hachmann, Jay Kaufmann, Amanda Clark and Franziska Vieser

What is Design Ops?

Design Operations (or Design Ops for short) is trending in the industry. It may seem like a buzzword, but what, in fact, is it?

As defined by the Nielsen…

Jay Kaufmann, Ekaterina Klykova, Thinley Thull and Franziska Vieser shed light on the ins and outs of our Design Operations team.

From top left to right: Thinley Thull, Lola Owoyele, Ekat Klykova, Sarah Hachmann, Jay Kaufmann, Amanda Clark, Franziska Vieser

What is Design Ops?

Design Operations (or Design Ops for short) is trending in the industry. It may seem like a buzzword, but what, in fact, is it?

As defined by the Nielsen…

Yearning to reimagine the fashion ecosystem? So are we.

Zalando puts the customer experience front and centre. Whether we’re creating a collection, packing boxes or influencing the style landscape, we aim to make the fashion ecosystem more joyful.

Our digital product designers, user researchers and UX copywriters are reimagining fashion for millions of people. We work beyond B2C to serve our partners and employees with enterprise solutions. We leverage empathy, craft, experimentation — and a healthy dose of big data.

Some call it work. We call it play.

Come design fashion’s future with us — in Berlin, Helsinki and Dublin.

An example of how we apply Our Founding Mindset to everything we do: designing, hiring — even writing blog post titles.

Internally, we had some back-and-forth on the naming of our design blog article, “How to Survive a Job Interview at Zalando.” A Talent Acquisition colleague suggested to me that Gloria (the author) should not use the word “survive” — it might actually scare people off.

I really appreciated the feedback…

My personal trajectory into design management.

Ezra Schwartz asked me to contribute to his latest book, to tell my career story as a reference point — perhaps even here and there an inspiration — for young designers entering the field. Here’s my story:

Design management career. I never envisioned those 3 words together until I hit…

Jay Kaufmann

Human-centered. Design. Management.

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